Gong is a great solution for onboarding new team members.
The Call Library allows new employees to review calls that were grouped into folders and specifically selected to demonstrate a skill or to teach a topic.
-
Set library folders to curate calls for future coaching and onboarding.
Tip
Create library folders by opportunity stage (discovery, demo), by topic (product, competition) or by skill (negotiation, handling objections).
Encourage team members and managers to add calls to relevant folders (or create new folders when necessary) such that others can learn from these calls. Add comments and notes that highlight what are the learnings from each call and guide users to the relevant call segments.
Direct new employees to listen to calls in specific library folders as part of their onboarding plan.