To use the Gong for Salesforce app, please upgrade your Salesforce to the Enterprise edition.
Currently, you must have Salesforce for Enterprise to install and use with the Gong app. If you have the Professional edition of Salesforce, you'll see the following errors when you try to install the Gong for Salesforce app:
Missing Feature Apex
Classes & Triggers
If you already have Salesforce for Enterprise and receive an error while installing the Gong app, contact Gong Support.
Our Salesforce account user doesn't have API access
If an error message appears when you try to connect your Salesforce account to Gong, this usually means that Gong can't access your Salesforce organization's API. To resolve this, ask your Salesforce account manager to give you temporary API access to load all users. If you have any other problems connecting your Salesforce account, contact Gong Support.
Our Gong users can't connect to a third-party application
Make sure those users have access in Salesforce to the 3rd-party apps you use. If not, contact your Salesforce admin.
Our Gong users can't see the fields we use
Make sure those users have access in Salesforce to the fields you use. If not, contact your Salesforce admin.
Why can't I see a tracker (or tracker's phrase) in Salesforce?
In Gong, Check the tracker settings:
Go to your company settings page > Optimize Analysis > Trackers, and click Edit next to the relevant tracker.
In the Select where you want to use this tracker section, make sure that CRM Call objects is selected.
To see the tracker's phrase, make sure that Separate phrases is selected.