What’s the difference between connecting user-by-user and connecting company-wide?
Company-wide: Grants the Gong application access to team members’ inboxes, either across the company or for specific groups. Admins decide which team members’ data to capture and how. Team members’ calendars and mailboxes are connected automatically once you turn on import in Gong.
User-by-user: Gong sends each team member a one-time email asking them to manually connect their Office 365 account to Gong and grant mailbox access. Admins can track connection status using Gong’s tools.
Can I connect Gong to multiple tenants?
No, it isn’t possible to connect Gong to multiple tenants in either Google Workspace or Office 365.
What are the advantages of connecting company-wide?
Connecting company-wide generally takes less time from setup to recording or email import than user-by-user. If you are not an admin in your Google Workspace or Office 365 system, you can only connect user-by-user.
What access permissions are required from Google Workspace or Office 365?
Gong requests read-only access permissions to Google Workspace or Office 365. This allows email import for relevant team members only (with email import set to on).
For information on what parameters Gong requires, go here: Google /Office 365.
What information does Gong retrieve from Google Workspace or Office 365 accounts?
Gong accesses team members’ basic profile info and calendar meetings, including profile pictures. If you import emails, Gong also accesses team members’ mailboxes. When you connect company-wide, Gong also has access to your list of users.
Is there a way to audit the flow of emails from Google Workspace or Office 365?
We haven’t been made aware of any method to monitor ingestion from the Google Workspace or Office 365 side, other than by restricting which mailboxes Gong accesses.
What’s the difference between importing calendar meetings only, and importing both calendar meetings and emails?
When you import calendar meetings only, Gong imports and records meetings with contacts in your CRM. When you import emails as well, Gong imports relevant emails, which you can view in the context of a prospect or customer. You must connect Gong to your CRM to import emails so Gong only imports emails associated with prospects or customers.
How do I change how I’m connected?
In the provider configuration page, click Switch to user-by-user connection.
What happens when I switch “Import meetings” off?
Gong no longer records web conferencing meetings. Past calls and their related data are not affected.
How can I ensure that web conference recording is compliant with local laws?
When we record conference calls, we help ensure compliance in several ways:
The Gong recorder is visible in the call, and administrators can change its name. The recorder can be removed like any other participant.
When Gong joins conference calls, it can notify participants that the call is being recorded.
Gong can send an email to all external participants ahead of the call.
Gong provides a consent page that participants must accept for recording.
We encourage you to verbally inform participants that the call is being recorded.
Why aren't all reps being recorded (Google Workspace)?
Refer to this troubleshooting article: Troubleshooting email and calendar import errors