1. Gong Help Center
  2. Configuring Gong
  3. Telephony integrations

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Five9

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Naomi Papoushado
  • Updated

Note

Make sure that Advanced Recording is enabled in your Five9 settings so that you can connect successfully to Gong.

Tip

To capture the best possible sound quality on calls imported to Gong, we recommend that you ask your Five9 CSM to enable stereo call recording for you.

  1. In the Settings page, click Telephony systems.

  2. Click + Add telephony system.

  3. Select Five9.

  4. Click CREATE CREDENTIALS to generate sign-in credentials for the FTP folder.

  5. Click Show password to see the password.

    Note

    You can only see the password once.

  6. Click CLOSE.

  7. Configure your telephony system to send files to sftp-server.gong.io.

    The campaign folder should reside under the root folder, or the Recordings folder.

    Note

    Make sure that the end of the default path URL matches the following format: /.../<month>_<day>_<year>/<prospectPhoneNumber> by <userEmail> @ <hour>_<minute>_<second> <AM/PM>[ as <disposition>].<fileType>.

    For example, /Sales Direct Domain/12_7_2019/5169716789 by user@email @ 9_33_04 AM.wav. If you need to customize the path, contact Gong support.

  8. To disconnect from this telephony system, in the Telephony systems settings page, in the Five9 box, click Disconnect from Five9.