Sales rep, Sales manager
Gong Engage*
Where can I use opportunity variables?
Currently, opportunity variables cannot be used when building flows or templates. Opportunity variables can only be used when writing a one-off email to a contact from Pipeline.
What happens if I try to send an email with a missing variable or placeholder?
If you try to send an email with a missing variable, we'll warn you before sending. The same applies for auto-emails sent through flows. If there are values missing for variables, the email will become a regular email step that appears on your list of to-dos for you to send manually.
Variables that appear in purple are meant to populate automatically, meaning the person working on the email shouldn't have to do anything before sending. This is different from placeholders, which appear as text between curly brackets, intended for the person sending the email to replace before the email goes out.
If there's still text between curly brackets when you go to send an email, we'll warn you before sending.
*The features available to you depend on your company’s plan and your assigned seats.