Login
    Contents x
    Using the Gong for Salesforce app
    • 1 minute read
    • Contributors
    • PDF
    Contents

    Using the Gong for Salesforce app

    • 1 minute read
    • Contributors
    • PDF
    Article summary

    1. In Salesforce, click on the top left of the Salesforce homepage, select Gong.io.

    2. Go to Conversations and then select a conversation to display the Call Highlights tab.

    Highlights tab

    See which Topics are covered and the amount of time spent on each Topic. Check out action items and how often each Tracker is mentioned.

    Details tab

    See the General Details, Call Details, Opportunity State at the time of the call.

    Content tab

    See related content like scorecards, topics, trackers or the structure of a call. Only public scorecards are displayed.

    Interaction tab

    Click a Stat to display more details.

    Transcript tab

    See a full transcription of your call and check out exactly where each Topic is mentioned.

    Gong Dashboards

    Dashboards and reports can be difficult to define in Salesforce. For information about creating dashboards and reports, see: Dashboards and Reports

    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout
    ESC

    Eddy, a genAI helper, will scrub our help center to give you an answer that summarizes our content. Ask a question in plain language and let me do the rest.