Whisper for interaction stats
Once Whisper has been set up by your business admin, you’ll see recommendations on the Insights > Team page. Select Interaction to see the metrics displayed in different tabs.
![image(199).png](http://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(199).png)
If you don’t want to receive recommendations for a metric, click the toggle.
![image(200).png](http://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(200).png)
If you want to change the criteria, click What’s This? to open the tooltip and see the criteria. Then click the Change Criteria link at the bottom of the tooltip.
![image(201).png](http://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(201).png)
For each metric, you see how each team member performed. When Whisper is set up, you also see if your team performed within the recommended range.
![image(202).png](http://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(202).png)
To the right of each team member’s metric, you can see if they were within the recommended range (a green dot), or outside the range (a yellow dot).
![image(203).png](http://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(203).png)
To see recommendations for individual team members, click their name. This shows all the call interaction stats for that team member.
![image(204).png](http://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(204).png)
You'll also get recommendations in your call summary emails, for example:
![image(205).png](http://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(205).png)
Understand the Whisper for Topics Recommendations
The left tab shows recommendations for the whole team, whereas the right tab shows recommendations for individual team members that need them.