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    Troubleshooting HubSpot integration
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    Troubleshooting HubSpot integration

    • 1 minute read
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    Article summary

    Users who can't see selected fields in Gong should ensure they have read access to those fields in HubSpot. Access in HubSpot is granted by the admin. If calls are not visible in HubSpot, it may be due to contacts being linked directly to deals instead of accounts. Gong connects calls to deals by associating contacts with accounts. If a datetime field from HubSpot is not displaying correctly in Gong, check the format in which the value is saved and consider conversion for proper display. Refer to HubSpot documentation for more information.

    Users can't see the fields we select

    Make sure that the users that can't see the HubSpot fields in Gong have read access to those fields in HubSpot. On the HubSpot side, access is given by your HubSpot admin.

    Why is my call not visible in HubSpot?

    If your call is not appearing in HubSpot, it could be that your HubSpot contact is associated directly with the deal, and not with an account. In order to connect calls with deals, Gong finds the contacts and their accounts and then attaches the call to the relevant deal.

    Why is a datetime HubSpot field not displaying correctly in Gong?

    If the field you are importing is a datetime field and is set up as an equation, you may need to check the format the value is saved in and whether it needs to be converted to display correctly in Gong. For more details, see the HubSpot documentation.

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