Users can't see the fields we select
Make sure that the users that can't see the HubSpot fields in Gong have read access to those fields in HubSpot. On the HubSpot side, access is given by your HubSpot admin.
Why is my call not visible in HubSpot?
If your call is not appearing in HubSpot, it could be that your HubSpot contact is associated directly with the deal, and not with an account. In order to connect calls with deals, Gong finds the contacts and their accounts and then attaches the call to the relevant deal.
Why is a datetime HubSpot field not displaying correctly in Gong?
If a HubSpot datetime field isn’t displaying correctly in Gong, check how the field is defined in HubSpot. If the field is based on an equation, HubSpot may store the value in a format that Gong can’t interpret as a standard datetime. In this case, you may need to adjust the field so that the value is saved in a recognized datetime format, or convert it before importing. For more details, see the HubSpot documentation.