Salesforce provisioning setup

When setting up provisioning, ensure team members have the necessary Gong seat. Features that require seats won't be available until seats are assigned.

Provisioning with Salesforce differs from other IDPs in the following ways:

• Attributes automatically provisioned: emailaddress, firstname, lastname, title, phone_number, cellphone_number, phoneExtension, active, usertimezone, userlocale

• In addition to provisioning functionalities, you can also manage user data capture permissions and licenses when provisioning via Salesforce.

• It can take up to 24 hours after deactivating someone in Salesforce before they are disabled in Gong.

For more information about managing users in Salesforce, refer to Salesforce documentation.

Configure Salesforce in Gong

Follow these instructions to configure Salesforce in Gong when automatic assignments are available.

1. Go to Company settings > People > Team Member Provisioning.

2. Select Salesforce as the provisioning source.

3. Create an assignment to assign data capture, workspace, and permission settings for users imported from Salesforce:

   1. In the Assign settings area, click ADD ASSIGNMENT.

   2. Give the assignment a name.

   3. In the User filter area, filter Salesforce users by SOQL filter to import selected users only.

   4. Select the Gong seats you want users in this group to have assigned to them.

      Note:

      Ensure you assign the Gong seats required for the permissions and other settings included in the assignment.

   5. In the Workspaces and permissions area, set the permissions profile for each workspace in your organization.

   6. In the Data capture area, select which data should be captured and imported to Gong. For details see About managing team members.

   7. In the Update settings area, define how settings can be managed for this assignment:

      • Manual editing: Manually manage data capture and permission settings for users in this assignment in Gong. After you create the assignment, if you make changes to group settings in Salesforce, they will not be exported to Gong. However, you can edit the group settings manually in Gong.

      • Automatic updates: (Recommended) Changes in Salesforce are reflected in Gong. Define data capture and permission settings in Gong only when creating an assignment. After this, all changes are only be applied if the settings in Salesforce are changed.

   8. Click ADD ASSIGNMENT.

      All users in Salesforce who match the SOQL filter will belong to this assignment. Gong does not provision:

      • Inactive users

      • Users with no first or last name

      • Users with an email domain different than the company's domains, unless the Convert team member's email domain to the company's primary domain is checked (see step 3i - advanced assignment options).

      If you create multiple assignments, the user is assigned the settings in the first assignment they are provisioned in.

   9. Set advanced options for the assignments you create:

      Note

      The advanced options are intended to cover backward compatibility only. We strongly recommend that all checkboxes in the advanced options are not selected.

      • Ignore organizational structure in Salesforce

      • Keep team members active even when they are deactivated in Salesforce or no longer match a filter: This option is not recommended because team members will continue to have access to Gong, even though their profile does not match the provisioning requirements.

        Note: For organizations already set up with both assignments determined by SOQL filters and team members set to remain active when deactivated in Salesforce, this checkbox is split.

      • Convert team member's email domain to the company's primary domain

        By default, Gong does not import users from Salesforce if their email domain as defined in Salesforce does not match any company domain.

      • Provision new users from additional domains, in addition to your primary domain. Enter domains separated by a comma or on a new line. By default, users with different domains are not provisioned. Add additional domains if you want these users to be provisioned.

4. In the Manager's provisioning settings area:

   1. Select Notify direct managers with recorded teams when a new team member is imported to send a notification by email when new team members are automatically provisioned.

   2. Select Managers can turn data capture on or off for their team to allow direct managers to change the data capture settings for their team members.

      Note: This setting lets managers enable data capture despite not being a technical admin. If you only want appointed tech admins to have this capability, make sure this box is not checked.

5. Click UPDATE to save your settings.

6. Click REIMPORT USERS NOW to update existing and create new users in Gong immediately, without waiting for the next scheduled sync.