, Business admin, Sales rep, Sales manager
Gong Engage*
I’m not seeing tracking for an email in Gmail, why not?
To see tracking stats in Gmail, you need to allow Gong to read emails. In the top nav bar, click your name, and then click My Settings. Under emails, if your email write permission is off, click Connect.
You may not see tracking information in Gmail if the email was sent to someone not in your CRM. If an email is sent to both CRM and non-CRM people, all interaction stats will appear at the thread level for anyone included in the email, regardless of whether or not they’re in the CRM.
Will I have tracking on emails sent from the Gmail mobile app?
Any email sent from the Gmail mobile app will not be included in the interaction stats visible on the web app. For example, if you view a thread with 5 messages sent back and forth, some from the Gmail web app and some from the Gmail mobile app, the interaction stats only represent interactions with the emails sent from the web app.
What should I do if I’m still experiencing issues with the Gong Anywhere Chrome Extension?
If you’re experiencing issues with the Gong Extension, this may be caused by other active extensions you’re using. You can try deactivating other extensions temporarily to see if the issue persists.
To reset the extension, switch it off and back on through your Google Chrome extension settings.
You can also contact Gong Support with a list of any active extensions you’re using so we can investigate your issue.
Are my emails exported to Salesforce?
Depending on the email export settings your admin has defined, emails you send using Gong Chrome Extension features can be exported.
*The features available to you depend on your company’s plan and your assigned seats.