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Add call media (/v2/calls/{id}/media)

  • Updated on Nov 17, 2025
  • Published on Sep 9, 2025
  • 1 minute(s) read
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Put
/v2/calls/{id}/media

Adds a call media, recorded by a telephony system (PBX) or other media recording facility. Gong accepts call recordings in various audio and video file formats, including WAV, MP3, MP4, MKV and FLAC. If uploading a dual-channel (stereo) file separated by speaker, make sure to specify which channel correspondsto the company team member (rep) in the parties/mediaChannelId parameter of the Add New Call operation.

Required authorizaton scope: 'api:calls:create'.

Path parameters
id
stringRequired

callId returned from 'Add New Call' request

Body parameters
object
mediaFile
string (binary) Required

The media file of the recording. You may attach files up to 1.5GB in size.

Responses
201

Successfully registered the new call recording

object
requestId
string

A Gong request reference Id, generated for this request. Can be used for troubleshooting purposes.

Example4al018gzaztcr8nbukw
callId
string

New call ID

Example7782342274025937895
url
string

The URL to the page in the Gong web application where the call is available.

Examplehttps://app.gong.io/call?id=7782342274025937895
400

Malformed request

object
requestId
string

A Gong request reference Id, generated for this request. Can be used for troubleshooting purposes.

Example4al018gzaztcr8nbukw
errors
Array of string

Error messages.

Example[ "An error has occurred" ]
string
401

Access denied

object
requestId
string

A Gong request reference Id, generated for this request. Can be used for troubleshooting purposes.

Example4al018gzaztcr8nbukw
errors
Array of string

Error messages.

Example[ "An error has occurred" ]
string
429

API request limit exceeded

Headers
Retry-After
integer
Number of seconds to wait before making a new request.
object
requestId
string

A Gong request reference Id, generated for this request. Can be used for troubleshooting purposes.

Example4al018gzaztcr8nbukw
errors
Array of string

Error messages.

Example[ "An error has occurred" ]
string
500

Failed to complete the operation due to an unexpected error

object
requestId
string

A Gong request reference Id, generated for this request. Can be used for troubleshooting purposes.

Example4al018gzaztcr8nbukw
errors
Array of string

Error messages.

Example[ "An error has occurred" ]
string