Ytel

  • Updated on Dec 9, 2024
  • Published on Apr 15, 2024
  • 1 minute(s) read
  • Deborah Landau
  • Jeff Aftel
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  1. Click Company settings > Data capture > Telephony systems.

  2. Click + Add telephony system.

  3. Select Ytel.

  4. Click CREATE CREDENTIALS to generate sign-in credentials for the FTP folder.

  5. Click Show password to see the password.

    Note:

    You can only see the password once.

  6. Click CLOSE.

  7. Configure your telephony system to send files to sftp-server.gong.io.

    Note:

    Make sure that the end of the default path URL matches the following format: date-time_phoneNumber_userName.fileType.

    For example, /20200120-093305_1234566789_userName.mp3.

  8. To disconnect from this telephony system, in the Telephony systems settings page, in the Ytel box, click Disconnect from Ytel.

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