According to European laws and other privacy regulations, people have the right to request that you delete their personal data from your system.
In Gong, we've made it easy to delete personal data. Search for an individual's email address or phone number, and we'll delete any calls, emails, and contact and lead information associated with it from Gong.
Before performing this task in Gong, we recommend that you remove any data associated with the individual in your CRM. This will prevent the data from the CRM re-syncing to Gong later.
In your company settings page, click Data Protection & Privacy.
Enter the email address or international phone number of the person who is requesting you delete their data, and click FIND. This is a single-input search. Bulk operations in this domain can be performed via the API.
A list of entities associated with the email address appears.
Deleting all the entities may take some time. Gong deletes them in the background and you can continue working in Gong.