Who can do this?
This integration is connected via Salesforce.
Before you begin
If you have RingDNA for Salesforce package v1.60 or above, follow the steps in this article to set up your Salesforce account so that Gong can access recording metadata, and then come back to finish these steps.
Create an S3 bucket and configure RingDNA to push the recordings to this bucket.
This ensures that you can import calls from RingDNA - the recorded call audio files are fetched from that bucket. Gong locates the matching recording on S3 based on the file name (S3 Object Key). The file names on S3 are prefixed with the Salesforce task ID.
Create an S3 bucket. Refer to Amazon's help article for more information.
Configure RingDNA to push call recordings to this bucket.
There are 2 options to give Gong access to your S3 bucket:
Create general access credentials for the S3 bucket, and set Gong to retrieve calls using those credentials.
Have Gong define a dedicated user to access the S3 bucket to retrieve calls - contact Gong Support to set this up.
Make a note of the information you need for your chosen access method:
AWS S3 access key ID (for general access method only)
AWS S3 secret access key (for general access method only)
S3 path - the file path in the format, region/bucket/root.
For example, us-east-1/ringdna-recordings/prod/12346789.
This means the files are located in ringdna-recordings, in the us-east-1 AWS region, and all file keys are prefixed with “prod/12346789/”.
Set up
In Gong, click Company settings > Data capture > Telephony Systems.
Click + Add Telephony System and then choose ringDNA.
According to your chosen access method (step 2c, above), enter:
S3 access key ID (for general access method only)
S3 secret access Key (for general access method only)
S3 region
S3 recording path in the following format: bucket/root. (See notes above)
Set the Speaker channel to the desired channel.
Click CONNECT.