Anybody with the necessary permissions in their permission profile can score a call and view a call’s score on the call page.
Can someone score a call more than once?
That depends on the number of scorecards assigned to the call. Each person can only use a scorecard once, but if there is more than one scorecard available, they can use score the call using a different scorecard.
Can more than one person score the same call?
Yes. For example, an AE and a manager can score the same call, so there are two scorecards - one completed by the AE, and the second completed by the manager.
Can the score be edited?
The original scorer can edit/revise their score.
How are results tracked?
Results are tracked per scorecard and can be downloaded as a CSV file.
Who can see scorecard scores?
Unless you set a scorecard to private, anyone at your company can see scorecard scores. When set to private, scorecard scores are hidden on the Calls and Calls page, but you can see that the scorecard exists.
Who can manage scorecards?
You must have the Manage scorecards permission in your permission profile. Typically, this permission is given to business admins. Contact your Gong admin if you think you should have this permission.
Is there a scorecard template to get me started?
Yes, to get you started, we have provided you with some scorecard templates, which you can find under Coaching > Manage Scorecards listed on the left. Use those or create your own.
What's the difference between enabled and published?
Enabled makes the scorecard available in selected calls. Published saves changes that you've made to the scorecard.