Review what happened in a call

All team members

Any Gong plan*

The call you want to review

With Gong recording your calls, you can review conversations you attended—or didn’t—and quickly understand what was discussed, what stood out, and what happens next. Use Spotlight to see the full call summary, drill into specific moments using Points of Interest, get answers with Ask anything, and more.

Catch up quickly with Spotlight

When you open a call page, Spotlight appears on the left side of the page, with a structured summary that includes a call brief, key points and next steps. It’s available for web conference calls and inbound telephony calls in all languages. 

Spotlight in web conference calls

Click the Briefs tab to get a quick summary of the most important parts of a call. The Highlights brief type, visible by default, includes a 1-paragraph recap, a 10-bullet summary of the call’s key points, and next steps. Hover to the right side of any key point or next step to jump to that part of the call and give feedback. Key points and next steps are available for calls in English, Dutch, French, German, Italian, Portuguese, and Spanish.

Outline

Click the Outline tab to see the call divided into clear sections, each representing a different part of the conversation. Jump to any section to see a bulleted summary of what was discussed, and for how long. Click on the timestamp to go to that part of the call. Hover near the top right corner to copy the text.

Spotlight in outbound telephony calls

Spotlight is supported for outbound telephony calls in English, and includes the following:

• Outcome – How the call ended (e.g. meeting booked, wrong contact, follow-up needed)

• Next steps – Any agreed-upon action items, or “No further action” if nothing was discussed

• Call brief – Short summary of the call

• Prospect highlights – Notable details mentioned by the customer (e.g. “They’re reviewing vendors next quarter”)

Gong ensures the highest level of security with an in-house governance strategy and a team dedicated to oversight and model development. We never use public large language models, unlike other solutions that leverage public-facing technologies directly. If you have any questions, write to [email protected]

Where you’ll see Spotlight in Gong

In addition to the call page, you’ll see the Spotlight in the following places:

• Search page

• Homepage

• Coaching inbox

• Call page of calls shared with customers (if enabled by your admin)

• Slack notifications:

  • About calls shared internally

  • When new calls are added to a stream

• Email notifications:

  • About calls shared internally and with customers

  • When new calls are added to a stream or match saved filters

  • Call is ready email notifications

Spotlight in the CRM

In Salesforce, the Spotlight recap and highlights are displayed in the following:

• Conversation object (if you have the Gong for Salesforce app installed)

• Task

In HubSpot, Spotlight is displayed in the description of the object your activities are exported to, either:

• Calls

• Notes

• Meetings

If you don't see Spotlight, contact your Gong admin. 

Ask anything about a call

Use Ask anything to ask direct questions about a call and get instant answers based on the call transcript. This helps you surface specific information like objections, product mentions, or competitor names, without listening to a moment of the call. Summarize pain points, create follow-up plans, look for coaching moments, draft a follow-up message, and more.

Click in the field to see the questions you've recently asked and suggested questions.

Tips for getting great results

• Stick to the content of the call. The answers you get are based on the call transcript

• Be specific. Clear, detailed questions yield better answers

• Phrase your question as though you are speaking to a person. Use natural language

• Define the answer format. For example, ask for bullet points, email style, up to 300 words, less than 100 words. 

• Practice makes perfect. Try using different words if the answer you get at first isn’t quite right

Examples to get you started

• What did the customer say about the price of our offer?

• Please summarize all of the customer’s objections and provide the answer in bullet form.

• When is the next scheduled meeting?

• Summarize and put in bullet form the business pain points brought up by the customer.

• What did the customer say about the price?

Points of interest

Click the Points of interest tab to see the following:

• Playbook mentions – If your company playbook is tracked in Gong, you’ll see which elements were mentioned and how many times

• Questions – Gong detects and tags questions by speaker: purple for your side, pink for the customer

• Trackers – See when important, phrase or concepts were detected

• Filler words – If the call host used filler words excessively (like “like,” “you know,” or “sort of”), it’s flagged here

Click any label to view the related snippet and jump to that part of the call.

A few words about filler words

Filler words don't add value to a conversation and are used excessively by the host. The ones we look for in calls are "meaningless" words that people use in conversation instead of pausing or hesitating when they speak. We only highlight these words when they are used excessively by the call host.

Gong flags a filler word only when it’s used significantly more than average. We consider both:

• How often it was used during the call

• How much more frequent it was compared to typical use

For example, words like “literally,” “kind of,” “you know,” and “at the end of the day” may appear if used well above the norm. Um, uhh, and hmm are vocalized pauses, not filler words. We identify them in calls in order to improve transcript readability by omitting them, but we don't highlight them as filler words.

Review slides

If slides were presented during a call, you’ll see the Slides tab on left side of the screen. Click the tab to:

• View all slides that were shown during the call

• See when each slide was presented, and for how long

• Jump directly to the moment in the call when a slide appeared

Find calls with or without slides

You can use filters to search for calls based on slide usage:

• Use the Presentation shared filter to find calls where a presentation was shown, and for how long it was displayed

• Use the Slide title contains filter to find calls based on specific text in the slide title, and the duration that slide was shown

This helps you locate calls with relevant materials or verify whether key slides were presented as planned.

*The features available to you depend on your company’s plan and your assigned seats.