Who can use this: Any team member
Available on: Enable
Ideal for: Sales rep, Sales manager, Sales leader, Enablement manager
AI Trainer gives you a realistic space to prepare for customer conversations before speaking with real buyers. You practice with an AI customer that responds dynamically based on real interactions from your organization, so scenarios reflect the situations you’re likely to encounter.
You can repeat scenarios as many times as needed to refine your messaging, handle objections, and build confidence. Trainings may include lessons and practice modules–interactive simulations tailored to onboarding, new messaging, specific personas, or upcoming conversations.
If a scorecard is included, each session is evaluated automatically and provides immediate feedback. Once you submit your final attempt, your completion and performance are tracked by your manager or enablement leader. Opportunities for improvement may be highlighted.
Access your training
Your enablement team or manager will assign your training, which can be accessed here:
Go to Coaching > My trainings.
You’ll see all your assigned, in progress, and completed training. You’ll be able to see the due date for your assignment.
Click Open training.
You’ll also receive an email as soon as a new training has been assigned, telling you that new training is ready for you. Click Lets go!
Once you open your training:
On the left, you’ll be able to see the number of modules you need to do before you complete your training. These include a mix of:
Lesson: Text and image based learning.
Practice: An AI scenario-based simulation.
If there is an overview of the training purpose, you'll see it first. You can then move through the modules using Next. While you can’t skip modules to get ahead, you’re able to click Back to repeat modules that you passed.
Complete a lesson
You’ll need to complete all the necessary reading before you can click Next to move onto the next module. The lessons are essential preparation for the practice sessions which are scored.
Complete a practice session
When you open a practice, you'll eventually engage in a realistic conversation with an AI customer.
On the right of your screen, you’ll see two important areas of information.
Scorecard (optional). Available only if a scorecard was added during training setup.
Practice sessions are scored by an automatic review scorecard, and you can view all the questions here. These can be the same scorecards used for real calls, ensuring consistent and objective feedback.
Background. Background information provides key details about the company and contact, so you can dive straight into the scenario.
Click Start once you're ready. The background information will show up again, click Start recording.
Note:
The background and scorecard is available at any time during training by clicking the side panel open with <.
You now have up to 9 minutes to practice a call with your AI customer.
Click Stop recording when you’re finished or want to start again.
If a scorecard was added, AI Trainer will now evaluate your practice session and give you both an overall score, as well as a breakdown of the main elements of the scorecard.
You have the choice to Go again to complete the practice again.
Click Next to continue to the next module, or Finish if it’s the final module.
Submit your training
Once you’ve completed the entire training, Click Finish to see your score for all the practice elements.
You can now either:
Click Back to training to try practice sessions again. You’ll be able to try them out as many times as you like before submitting your results to your manager.
Click Submit training. The designated recipient will now be notified that you’ve completed the training.
Note:
After you click Submit training, you can return to the completed course and re-enter the training page to redo any practice sessions. You can resubmit your score at any time — only the most recent score will appear on the assignment page, and resubmitting will trigger a new notification email to your manager.
Tips for effective practice
Minimize background noise: Practice must be done in a quiet place. If there is background noise it will effect the AI experience.
Practice sessions are private: Your practice attempts are only visible to you until you submit a final recording. This gives you the personal space to make mistakes and learn without pressure. Here are some tips to help you:
Treat it like a real call: Engage authentically with the AI as if it were an actual customer The more realistic your practice, the more effective your learning.
Practice multiple times: Your first attempt might not be your best. Use AI Trainer's unlimited practice to refine your approach, try different techniques, and build confidence.
Focus on feedback: Review your scorecard results carefully after each session, and identify specific areas to improve before practicing again.
Track your improvement: Compare your scores across multiple attempts to see your progress and celebrate your growth.