Once you’ve set up custom flow fields, which can be done manually or automatically via our managed app, the flow status field for contacts and leads can contain any of the following possible values. Note that do not contact status in Gong is separate from someone’s flow status.
Note:
If you change the flow field values or the person’s status in Salesforce, the new values are not synced to Gong.
New values (coming soon)
Description
In progress
Current name: Active
The contact/lead is currently active in the flow
Paused
The contact/lead is in a flow that was paused, either manually or automatically
Opted out
The contact/lead was removed from the flow automatically because they were marked as 'Opted Out'
Finished (replied)
Current name: Removed Response
The contact/lead was removed from the flow automatically because an email reply was received
Finished (removed manually) Current name: Removed
The contact/lead was removed from the flow (not because they were marked as 'Opted Out')
Finished (meeting booked)
Current name: NA
The contact/lead was removed from a flow because they were attributed to a booked meeting
Finished (no reply)
Current name: Completed
The contact/lead completed the last step of the flow and did not reply
Bounced
Current name: Removed
The contact/lead was removed from the flow automatically because an email bounced
To-do expired
Current name: Removed
The contact/lead was removed from the flow automatically because their flow was paused for 30 days
No license
Current name: Removed
The contact/lead was removed from the flow automatically because the rep assigned to the flow step does not have an Engage license
Person deleted
Current name: Removed
The contact/lead was removed from your CRM This status won’t be visible in your CRM as there won’t be a contact record to attribute the status to
Flow deleted
Current name: Removed
The flow was deleted in Gong
Each flow status field value comes with additional details to give you more context about the flow history of the contact or lead.
Let’s look at an example. Your contact John Smith was added to a flow called “Flow for EMEA 0043”. Then, Gong automatically removed him from the flow because he replied via email. His contact page in your CRM would display the following:
When the flow is in progress
When automatically removed from the flow
Engage Flow ID: 12345678
Engage Flow Name: Flow for EMEA 0043
Engage Flow Status: In Progress
Engage Step Number: 3
Engage Step Type: Call
Engage Step Completion Date: 27.08.2023
Added to Engage Flow By: Adam Gong
Date Added to Engage Flow: 20.08.2023
Engage Step Attempt ID: 12345
Currently in Engage Flow: Yes
Engage Flow ID: 12345678
Engage Flow Name: Flow for EMEA 0043
Engage Flow Status: Finished (replied)
Engage Step Number: 3
Engage Step Type: Call
Engage Step Completion Date: 27.08.2023
Added to Engage Flow By: Adam Gong
Date Added to Engage Flow: 20.08.2023
Engage Step Attempt ID: 12345
Currently in Engage Flow: No
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