Enable pre-call emails
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Enable pre-call emails

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Article summary

Automatically send pre-call emails to external invitees 10 minutes before the call, reminding them about the call and letting them know that it will be recorded. The email is sent for all recorded calls, including calls recorded with native Zoom recording, calls scheduled via the Gong homepage, and calls recorded by adding the Gong assistant.

To enable pre-call emails, click Company settings > Data capture > Recording Consent. Open an existing profile or add a new one and scroll to the Pre-call email section.

To edit the email content, click Show Settings.

EmailImage.png

From here, you can customize the language, email header, sender name, email body, signature and legal footer. You can also show your company logo, and add a link to your company privacy policy.

About variables

The pre-call email includes the following variables, populated with info from the meeting invite.

Variable label

Variable description

Sender first name

Displays the first name of the person in the “From” field

Meeting title

Displays the title of the meeting that triggered the email

Meeting hour

Displays the hour of the meeting, in AM/PM time format, that triggered this email

You can preview the email here or send yourself a sample copy by email.


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