Gong’s Stats API endpoints allow you to:
Request user activity
Request scorecards activity
Request interaction stats on calls that have Whisper turned on
The requested user activity may contain the following details:
Calls Hosted: The number of recorded calls this user hosted.
Call Participated: The number of calls in which this user is a participant (not host).
Calls Reviewed: The number of calls in which someone pressed the "Mark as reviewed".
Calls Listened: The number of other users' calls the user listened to.
Call Shared Outside: The number of calls the user shared with others outside the company.
Call Shared Inside: The number of calls the user shared with others inside the company.
Own Calls Listened: The number of the user's own calls the user listened to.
Comment Given: The number of calls in which a user gave at least one comment.
Comment Received: The number of calls in which a user received at least one comment on the users calls.
Feedback Given: The number of recorded calls the user gave feedback on.
Feedback Received: The number of recorded calls the user received feedback on.
Feedback Requested: The number of recorded calls the user requested feedback on.
Scorecard Filled: The number of calls in which someone filled a scorecard on the user's calls.
Scorecards Completed: The number of scorecards the user completed.
Scorecards Answers: The answers in the answered scorecard.
Whisper: Person Interaction Stats (List of user interaction stats. Applicable values: 'Talk Ratio', 'Longest Monologue', 'Longest Customer Story', 'Interactivity', 'Question Rate', 'Patience').