Gong’s Calls API endpoints allow you to:
Request calls details from Gong
Upload new calls to Gong
Update Gong Calls with new media
The requested calls may contain the following call details:
Meta Data (Basic details such as call date, title, call URL, etc)
Parties (A list of the call's participants)
Media (The media urls of the call)
Content (Analysis of the interaction content)
Action Items (A list of action items)
Structure (A list of the agenda of each part of the call)
Topics (A list of topics and their durations)
Trackers (A list of trackers found in the call. Trackers are collections of phrases defined in Gong for this company)
Phrases (A list of occurrence counters for each specific phrase within the tracker (e.g., Amazon, Walmart))
Context (A list of links to external systems such as CRM, Dialer, Case Management, etc)
Interaction (Metrics collected around the interaction during the call)
Interaction Stats (A list of interaction statistics. Applicable values: 'Talk Ratio', 'Longest Monologue', 'Longest Customer Story', 'Interactivity', 'Patience')
Questions (Question counts of the call)
Speakers (A list of the talk duration per speaker)
Video (A list of video statistics about what's presented and for how long)
Collaboration (Collaboration information added to the call)
Public Comments (A list of public comments)
Context (A list of links to external systems such as CRM, Dialer, Case Management, etc)
Objects (List of objects within the external system)
Fields (Object fields)