--- title: "Managing credit usage" slug: "when-credits-run-out" updated: 2026-09-14T13:07:11Z published: 2026-09-14T13:07:11Z canonical: "help.gong.io/when-credits-run-out" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Managing credit usage > **Who can use this**: Tech admin, Business admin > > **Available on**: Any Gong plan The Credits page gives you a live view of your company's credit balance and usage details. Use it to monitor how quickly credits are being consumed, download usage reports, and manage your credit balance. ## **See credit usage** View your credit balance and usage details in Gong. **To view your company's credit usage:** 1. From the left sidebar, click **Admin center**. 2. In the **Settings** tab, click **Gong credits** under **Reports.** The page opens on the **Credit usage** tab. ![Credit usage page](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/creditUsagePage.png?sv=2026-02-06&spr=https&st=2026-10-30T05%3A27%3A43Z&se=2026-10-30T06%3A27%3A43Z&sr=c&sp=r&sig=kYcpqqTbEPYVsP0GZDeB0Z9cPLoFCg8%2FxGSGR%2BLX7vk%3D) The Gong credits page shows: - **Credits**: Your credit balance shown as a progress bar, including the number of credits used out of your total and the next annual reset date - **Credits used**: The percentage of credits consumed and the number of credits used out of your total - **Credits will run out in**: The estimated number of days until your credits are exhausted, based on usage over the last 30 days - **Average daily usage**: The average number of credits consumed per day, based on usage over the last 30 days ## Review credit usage by feature Use the Credit usage tab to see credit consumption by feature and track how usage changes over time. **To review credit usage by feature:** 1. From the left sidebar, click **Admin center**. 2. In the **Settings** tab, click **Gong credits** under **Reports**. 3. (Optional) Select a period to change the time range shown in the graph and the Feature breakdown table: - **5 days** - **1 month** - **6 months** - **1 year** 4. (Optional) Click the **Filter by** dropdown, and select a feature to view that feature's consumption in the graph. > [!TIP] > **Tip:** > > You can also click a line in the graph to filter to that feature. The **Feature breakdown** table shows credit consumption by feature for the selected period. | Column name | Description | | --- | --- | | Feature name | The Gong feature consuming credits | | Credits used | The number of credits consumed by this feature in the selected period | | % from credits used | The percentage of credits consumed in the period that this feature used | | % total credits | The percentage of your company's total credit allocation that this feature used | ## Reduce Gong credit consumption Each credit-based feature has settings that affect how many credits it consumes. You can reduce consumption by adjusting these settings for each feature. - [Optimize AI Trackers for Gong credits](/v1/docs/optimize-ai-trackers-for-gong-credits) - [Guide: Optimize credit consumption for MCP server tools and APIs](/v1/docs/guide-optimize-credit-consumption-for-mcp-server-tools-and-apis) ## **Generate reports on credit usage** You can download the following reports: - Credit usage: see how credits are consumed - Credit balance: see how many credits you had left - Purchase history: see how many credits you've purchased **To download the reports:** 1. In the **Gong credits** page, click **Download credit** reports. 2. Select the report you want to download: - Credit usage - Credit balance - Purchase history 3. Select the date range the report should cover. 4. Click **Export report**. ### Credit usage report fields | Column name | Description | | --- | --- | | Usage date | The date the AI data was processed. | | Feature type | The feature processing the AI data. | | Feature name | The name of the AI feature instance that the AI data was processed for. | | Usage action | The type of action. For example, for smart trackers the action is continuous. | | Integration | The name of the MCP integration used to process AI data. | | User ID | The team member who used a feature that consumed Gong credits. | | Credits used | The number of credits used to generate the AI data | | Usage breakdown | A breakdown of how many calls, emails, and web searches were processed. | | # of requests | The number of API requests made | ### Credit balance report fields | Column name | Description | | --- | --- | | Action date | The date the AI data was generated | | Action | The action which changed the credit balance, for example, adding, consuming credits | | Method | The type of change applied to the credit balance, such as credits used, added, or expired. | | # of credits | The number of credits consumed by this action | | Total credits before | The total number of credits before this action | | Total credits after | The total number of credits remaining | ### Purchase history report fields | Column name | Description | | --- | --- | | Purchase time | The date and time the credits were purchased | | # of credits | The number of credits purchased | | Availability start date | The date the credits become available to the company | | Expiration date | The date the credits expire | | Remaining credits | The number of credits remaining | ## **Buy more credits** To continue processing data, purchase additional credits. Contact your Gong account team to buy more Gong credits. ## A guide to Gong credits See how to get started with Gong credits. [Embedded content](https://fast.wistia.net/embed/iframe/l09v2p8ohn) A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin). A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin). Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).