---
title: "Request feedback"
slug: "request-feedback-on-a-call"
updated: 2026-11-05T10:02:00Z
published: 2026-11-05T10:02:00Z
canonical: "help.gong.io/request-feedback-on-a-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Request feedback on a call

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan
> 
> **Ideal for**: Sales rep

Send a feedback request to ask a manager, peer, or anyone at your company to review a specific call. You must have attended the call to send a request. Add a message or a snippet to point the reviewer to what you want them to look at. You can also ask for feedback by tagging your direct manager in a comment on a call you attended, or by sharing the call internally with them. Learn more about [what counts as feedback](/v1/docs/what-counts-as-feedback).

**To request feedback:**

1. Open the call and click the **Feedback** icon on the right side of the page.
2. Click **Request feedback**.
3. In the **Request feedback from** field, keep your manager, who is selected by default, or search for and select someone else.
4. (Optional) Click **Create snippet** to include a specific segment of the call. Select the start and end times, then return to the request.
5. (Optional) Enter a message in the text field to give context for the request.
6. Click **Send**.

The recipient receives an email notification and a notification in the **Received** tab of the Collaboration section on their home page. If you requested feedback from your direct manager, the request also appears in their Coaching inbox under open requests.

## Frequently asked questions

****Where can I see the requests I've sent?****

On your home page, open the **Collaboration** section, and then open the **Sent** tab to see all feedback requests you've sent and whether they've been responded to.

****Can I request feedback from someone outside my company?****

No. You can send feedback requests only to people inside your company who have a Gong account.

****Why doesn't my request appear in my manager's Coaching inbox?****

Coaching inbox shows requests for external calls associated with an account or opportunity, where the host is a direct report of the manager. If the call is internal, not associated with a CRM record, or the hierarchy isn't set up correctly, the request may not appear. Coaching inbox also updates once a day, so allow up to 24 hours. Learn more about [troubleshooting missing coaching activity](/v1/docs/troubleshoot-missing-coaching-activity).

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).

A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).