---
title: "Natterbox"
slug: "natterbox"
updated: 2026-02-09T14:00:58Z
published: 2026-02-09T14:00:58Z
canonical: "help.gong.io/natterbox"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Natterbox

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:** Admin center > Settings > Data capture > Telephony systems

To set up the Natterbox integration:

1. Contact **Natterbox** and ask them for a username and password to use to set up the integration.
2. Go to **Admin center > Settings** tab > **Data capture** > **Telephony systems**.
3. Click **+ Add telephony system**.
4. Select **Natterbox**.
5. Enter the Natterbox username and password you are using for the integration.
6. Click **CONNECT**.

> [!NOTE]
> Note:
> 
> Ask Natterbox to enable stereo recording. Gong is able to better identify the speaker on calls recorded in stereo.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | No |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| User matching | The field in the call used to match the Gong user to the dialer user | Email |
| Speaker experience | Indicates if the call is recorded using stereo or mono | Mono (default) Stereo if enabled |
| Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).