How does Gong support multiple domains?

As part of the strategy for preventing your company's emails from being marked as spam, one best practice for organizations with a high volume of emails is using multiple domains. If each of your departments is using a different domain, one domain getting flagged as spam won't prevent your entire organization from sending emails.

Let's look at different scenarios where using multiple domains is beneficial, and how Gong can help.

My company's domain has been marked as spam

If one of your company's domains is marked as spam, the emails reps send from Engage won't reach their recipients anymore.

What the admin should do: Once you've set up multiple domains for your company by contacting Gong support, you can assign additional email addresses to your team members using a different domain. From the sidebar, go to Company settings > under People, select Team members > Select a team member and add email addresses under Additional email addresses.

What reps should do: Any reps using the email domain that got flagged as spam should switch to an alternate email address assigned by the admin. Click on your username > My Profile. Here, under Additional email addresses, the rep can see which alternative email addresses have been set up for them. To connect to one of those email addresses (with the relevant domain) so they can start sending emails from it via Gong, they should click their username, then go to My Settings, and in the Emails section, click Connect or Reconnect. Only one email address can be connected and used at any given time by a rep, so by selecting a different email address, the rep loses all connection to the previous one. Once connected, they can continue to use Engage, and Engage will now operate from their newly connected email address.

I want to mitigate the potential risks that come with getting marked as spam

With some departments sending out particularly high volumes of emails, getting marked as spam can damage the domain reputation for the entire company.

What the admin should do: Set up multiple domains for your company by contacting Gong support, so that each department can use a different email domain. Assign additional email addresses to team members from each department using alternative domains. From the sidebar, go to Companysettings > under People, select Team members > Select a team member and add email addresses under Additional email addresses.

What reps should do: Click on your username > My Profile. Here, under Additional email addresses, the rep can see which alternative email addresses have been set up for them. To connect to one of those email addresses (with the relevant domain) so they can start sending emails from it via Gong, they should click on their username, then go to My Settings, and in the Emails section, click Connect or Reconnect. Only one email address can be connected and used at any given time by a rep, so by selecting a different email address, the rep loses all connection to the previous one. Once connected, they can continue to use Engage, and Engage will now operate from their newly connected email address.

I want different divisions to use different email domains for branding purposes

Although this can be unrelated to spam issues, it might still be relevant for different areas of a company that are branded differently, such as different geographical areas or different divisions.

What the admin should do: Set up domains for each division by contacting Gong support. Assign additional email addresses to team members from each division using alternative domains. From the sidebar, go to Company settings > under People, select Team members > Select a team member and add email addresses under Additional email addresses.

What reps should do: Click on your username > My Profile. Here, under Additional email addresses, the rep can see which alternative email addresses have been set up for them. To connect to one of those email addresses (with the relevant domain) so they can start sending emails from it via Gong, they should click on their username, then go to My Settings, and in the Emails section, click Connect or Reconnect. Only one email address can be connected and used at any given time by a rep, so by selecting a different email address, the rep loses all connection to the previous one. Once connected, they can continue to use Engage, and Engage will now operate from their newly connected email address.