You can start writing an email whenever you need one from the contact view, deal view, account view and more. Gong might suggest assists to help you keep your deals moving forward by reminding you to send an email to a prospect.
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The first time you click WRITE EMAIL, whether it's directly from an assist or elsewhere, we'll ask you for permission to write emails. Giving us this permission means the emails you compose in Gong are integrated with your email client (Gmail or Office365) and sent directly from them. This means:
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Emails you send appear in your email client Sent folder.
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Emails you compose but don't send appear in your email client Drafts folder.
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If the assist was triggered from an existing email thread (for example, an Out of Office reply), the email is included in the existing thread in your email client.
When you click WRITE EMAIL, the email is pre-populated with key info such as contacts and action items, as relevant, and includes suggested text that you can edit freely. You can also add emojis, links and attachments.
You can push emails sent from Gong to Salesforce to create Salesforce tasks. Your admin can set this up via the Salesforce settings page in Gong. Read more here.
When you send emails via the email composer, we automatically track email engagement, so you know what's happening at the other end.
See if an email has been opened, and if any links have been clicked, in the deal activity timeline. Access the timeline via the account overview, deal overview, Gong Assist, and more.
If you’re a tech admin, you can opt out of this capability for your entire account. To do this, go to Company Settings and in the Data Capture section, select the email provider that you integrate with Gong (Google Workspace or Office 365). Under Connection Import Settings, deselect the "Allow team members to send emails via Gong" toggle.
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Deal info: Click Deal info in the right-side menu of the email composer to get all relevant deal context at your fingertips. See contacts sorted by activity level, past events related to the deal, and view and edit CRM fields on the go (amount, close date, and stage).
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Call info/last email: Depending on the type of activity leading up to the email you're writing, the next section will either be labeled Call info, showing you the last call's details including action items, or Last email, where you can view the last email thread right next to the one you're currently writing.
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Templates: The Templates section gives you handy templates you can easily reuse to speed up your writing process. Under each template, you'll see open rate stats to help you choose the ones that are most effective.
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Inspiration: Click Inspiration to see relevant recent emails sent by you and your teammates that you can draw ideas from. For example, if you’re writing a meeting follow-up, you’ll see other follow-up emails you and your teammates have written recently.