This article includes everything you need to know about the Gong consent page—we recommend you take the time to read it because there are a lot of moving parts here depending on your integrations and configuration.
What's this page?
A personalized consent page hosted by Gong for obtaining explicit recording consent. In the meeting invitation, people send the link to this page instead of the conferencing provider’s link. When joining the meeting, invitees go to the consent page where they consent to be recorded, and are then directed to the meeting.
Localized consent page
Gong's consent page can adjust itself to automatically localize to the invitee's native language when their browser is set to any of the following 14 languages: English, Arabic, Spanish, Portuguese, German, French, Italian, Japanese, Chinese, Indonesian, Norwegian, Swedish, Danish, and Icelandic. The default language is English.
To enable automatic localization, the languages must be added to the Consent Page settings.
To add languages to those settings:
-
Go to Company Settings > Recording consent.
-
Select a consent profile.
-
Under Consent page click Show Settings.
-
Click + Add language and select your desired languages from the dropdown.
Add all languages you would like to make available to your customers.
Get set up
There are 2 integrations you need to think about before you set up the Gong consent page. Additional configuration may be required.
-
Your web conferencing system
Some web conferencing systems offer more functionality in the consent page than others. This is mostly in opt-out options (see section below) and link types (see this article).
Note
In each profile, you can configure the Gong consent page to work with only 1 web-conferencing provider.
-
Your calendar
If you use Google Calendar or Microsoft Outlook, we recommend that you install our calendar add-in so that your team can more easily insert a link to the consent page when setting up the meeting. See our section on driving adoption, below.
Note
You can use the Gong consent page successfully without setting up these integrations. However, you'll have limited options, such as not being able to use dynamic links and not having auto-association for static links. (Learn about link types here).
Read how to set up the consent page (preferably after reading this article because there's more you should know).
Customizing the consent page
There's a bunch of ways you can customize the consent page—some options are dependent on provider:
-
Opt-out option
-
Add your company logo
-
Change the text displayed
-
How you show your data protection policy
-
Part of the link URL
-
Activation level
Customization is covered in the Enable the Gong consent page article.
People who don't want to be recorded
Opt-out means that there is an option to “Join the call but don’t record”.
We offer a consent page with an opt-out option for the following web conferencing systems:
-
Amazon Chime
-
BlueJeans
-
Google Meet
-
GoToMeeting
-
Microsoft Teams
-
RingCentral Meetings
-
RingCentral Video
-
Webex
-
Zoom
Stay on top of compliance by monitoring the consent opt-out rate. Calculate the consent opt out rate
Drive adoption of the consent page
We've created calendar add-ins for Google Calendar and Outlook to make it easier to add links to the consent page when scheduling meetings. The add-ins can be installed company-wide or by individuals. Learn more:
Gong for Google calendar: install domain-wide or per individual.
Gong for Outlook: install domain-wide or per individual.
Consent & native Zoom recording
If your org uses the native Zoom recorder, you can decide whether or not you want to use the Gong consent page. Bear in mind that with native Zoom recording, your meeting participants will see Zoom's customizable recording disclaimer. Go here for more information.
Auto-synced static links
We automatically sync static consent page links with personal meeting room links for the following providers:
-
BlueJeans
-
GoToMeeting
-
Webex
-
Zoom
For all other providers, the links must be automatically associated. How to do this is explained here.
This means that people scheduling meetings in their personal meeting rooms for any of these providers can simply copy the consent page link in their My profile page and paste it into the meeting invite. How to do so is explained in this article.
Go here to read more about link types.
Changing your settings
Every action has a reaction (Newton's 3rd law of motion via Mr Fuller, 9th grade Physics). Refer to this guide before you make a change!
You'll have to do some change management if you change the setting level, link type, or your web conferencing system provider.