1. Gong Help Center
  2. Using Gong
  3. Manage calls

Menu

Automate a call via a Jira ticket

Follow
Naomi Papoushado
  • Updated

You can either automate a Gong call by creating a Jira ticket, or auto attach a call to a Jira ticket.

  1. Use Zapier.

    Note

    Zapier is freemium software, meaning you do not need to have a paid license to Zapier for this Jira ticket process to work.

    Screen_Shot_2021-08-10_at_15_36_38.png

  2. Confirm your Jira.

    Screen_Shot_2021-08-10_at_15_37_00.png

Enable Gong to push straight to an SFDC case

  • Use the Gong conversation object (recommended) and/or Gong's API.

  • Attach it to the case using process builder, or grab a Gong URL and insert it into a field on the case.

  • When using your existing Jira automation, take into account that the Gong field will be pulled in.

Was this article helpful?
0 out of 0 found this helpful

Thanks for your valuable feedback. We're really glad we could help.

Thanks! Your comments will help us improve our articles in the future.

Thanks for your feedback.

Can't find what you're looking for?

Contact us

Comments

0 comments

Article is closed for comments.