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Enable Gong Connect mobile calls

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Naomi Papoushado
  • Updated

Who's this for? TA_1.png

Set team members up to record outbound calls on their mobile with Gong Connect.

Important

Gong Connect is an outbound calls service, now in open beta, and available in the Gong mobile app. The service is free for as long as it is in beta. Once it is officially launched, the cost going forward will be set according to a company's usage. This will be announced before it occurs.

Calling out is supported on iOS devices only (Android is not yet available), for calls in the USA and Canada only, and for organizations with a CRM integration:Salesforce, HubSpot, and Microsoft Dynamics.

What is Gong Connect?

Gong Connect is a service within the Gong mobile app that allows reps to make outbound calls; maintain key information and prepare for next steps when they're on the go. Gong Connect is a VoIP service that works with either Wi-Fi  or cellular connections.

Gong Connect calls automatically get recorded and ingested in Gong, so account executives and frontline managers can reap the benefits of getting the full picture of deal activity for efficient pipeline reviews, including accurate warnings.

Read more: User flow | Gong Connect: data protection & privacy

Turn on Gong Connect

Gong Connect is managed in data capture settings.

  1. In your company settings page, click Team members.

  2. In the team members table, next to the relevant person, click team-member-settings.png , and select one of the following:

    • Change data capture settings for... (person's name) to make changes to an individual

    • Change data capture settings for... (person's team) to make changes to a manager and their team

  3. Select Enable Gong Connect.

  4. Click APPLY.

Block automatic recording for certain area codes

Prevent automatic recording for phone calls placed to certain area codes. This is useful for complying with call recording regulations.

Read more: Call recording laws & regulations | Gong Connect: data protection & privacy

When set, calls made to numbers with these prefixes will not be recorded automatically, but the caller can turn on recording manually.

  1. In your company settings page, click Data protection & privacy.

  2. In the Gong Connect calls area, enter the area codes, separated by a comma.

  3. Click UPDATE.