Redaction removes sensitive numbers such as credit car numbers and IDs from your calls.
To redact numbers, go to Company Settings > Data protection & privacy > Information redaction. From here, click EDIT, select the checkbox, and define the minimum number of digits to redact.
The tables below show what you can expect to happen when numbers are mentioned in your calls.
No redaction
|
What is said |
What gets transcribed |
What gets silenced |
|---|---|---|
|
“one two three four” |
“one two three four” |
Not silenced |
|
“one five” |
“one five” |
Not silenced |
|
“fifteen” |
“fifteen” |
Not silenced |
|
“fifteen hundred” |
“fifteen hundred” |
Not silenced |
|
“fifteen thousand” |
“fifteen thousand” |
Not silenced |
|
“one thousand five hundred” |
“one thousand five hundred” |
Not silenced |
|
“fifteen million” |
“fifteen million” |
Not silenced |
Redaction in calls set to sequences of 1 digit or more
|
What is said |
What gets transcribed |
What gets silenced |
|---|---|---|
|
“one two three four” |
“(REDACTED)” |
(SILENCED) |
|
“one five” |
“(REDACTED)” |
(SILENCED) |
|
“fifteen” |
“(REDACTED)” |
(SILENCED) |
|
“fifteen hundred” |
“(REDACTED)” |
(SILENCED) |
|
“one thousand five hundred” |
“(REDACTED) thousand (REDACTED)” |
(SILENCED) thousand (SILENCED) |
|
“fifteen thousand” |
“(REDACTED) thousand” |
(SILENCED) thousand |
|
“fifteen million” |
“(REDACTED) million” |
(SILENCED) million |
Redaction in calls set to sequences of 2 digits or more
|
What is said |
What gets transcribed |
What gets silenced |
|---|---|---|
|
“one two three four” |
“(REDACTED)” |
(SILENCED) |
|
“one five” |
“(REDACTED)” |
(SILENCED) |
|
“fifteen” |
“(REDACTED)” |
(SILENCED) |
|
“fifteen hundred” |
“(REDACTED)” |
(SILENCED) |
|
“one thousand five hundred” |
“(REDACTED) thousand (REDACTED)” |
(SILENCED) thousand (SILENCED) |
|
“fifteen thousand” |
“(REDACTED) thousand” |
(SILENCED) thousand |
|
“fifteen million” |
“(REDACTED) million” |
(SILENCED) million |
Redaction in calls set to sequences of 3 digits or more
|
What is said |
What gets transcribed |
What gets silenced |
|---|---|---|
|
“one two three four” |
“(REDACTED)” |
(SILENCED) |
|
“one five” |
“one five” |
Not silenced |
|
“fifteen” |
“fifteen” |
Not silenced |
|
“fifteen hundred” |
“fifteen hundred” |
(SILENCED) |
|
“one thousand five hundred” |
"one thousand (REDACTED)” |
One thousand (SILENCED) |
|
“fifteen thousand” |
“fifteen thousand” |
Not silenced |
|
“fifteen million” |
“Fifteen million” |
Not silenced |
Redaction in calls set to sequences of 4 digits or more
|
What is said |
What gets transcribed |
What gets silenced |
|---|---|---|
|
“one two three four” |
“(REDACTED)” |
(SILENCED) |
|
“one five” |
“one five” |
Not silenced |
|
“fifteen” |
“Fifteen” |
Not silenced |
|
“fifteen hundred” |
“(REDACTED)” |
(SILENCED) |
|
“one thousand five hundred” |
"One thousand five (REDACTED)” |
One thousand five (SILENCED) |
|
“fifteen thousand” |
“Fifteen thousand” |
Not silenced |
|
“fifteen million” |
“Fifteen million” |
Not silenced |
Redacted information can't be restored, even by Gong, so use this power cautiously. For more details, see this