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Intro to the Activity tab

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Naomi Papoushado
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Where to go: Activity

See your team's calendar

See a calendar view of your team’s meeting and call activity for the coming 12 weeks.

As a Sales Manager, see your team’s calls and get a sense of what meetings are happening today and in the future - at a glance. Stay up to date on deals, identify the calls you can help and support, and maximize your team's productivity.

As an Account Executive, see your upcoming calls, see what your colleagues are up to and gauge whether you can help someone out on a deal, or find an interesting call to listen to.

On the Activity tab, you can:

  • Change the date: use the < > arrows to scroll through the dates you want to view.

    Click TODAY to return to today's date.

  • Change the team: Enter the team manager's name to see the schedule for that team.

  • See account details: Hover over an event to see the full opportunity details.

  • See call details: Click the event to see the call details. From here you can:

    • See the account: Click Go to account to go to the account page.

    • Join a call: To join a live call as a participant, click Join.

    • Listen in to a call: To listen to a live call like a "fly on the wall", click Listen in.

    • Go to the call: If the call is in the past, click Go to call to start listening to the call.

    • Delete meetings not scheduled for recording

    • Listen later: Add the call to your to do list to listen to later.

  • See email activity: Click the bar at the bottom of the tab to see all emails sent or received between your rep and their accounts - kind of like a digest of daily email activity - to get a richer view of what everyone's working on

  • Zoom: Use the + and - buttons to zoom in and out and get a clearer look at overlapping meetings or an overall view

Make sure you're connected

  • The Activity tab shows scheduled calls - make sure that your and your team's calendars are all connected! (Instructions for Google Workspace and Office 365)

  • Get the most out of your calendar - make sure your CRM is connected to Gong to see information about the call: account name, amount, stage, & close date.

  • If your organization uses telephony systems, you'll see additional data for past calls only. That's because the calls are brought into Gong after they've taken place.

FAQ

Why can't I see the Activity tab?

Contact your Business Admin and make sure that you're set up to view the Activity tab in your permission profile.

What is displayed in the calendar?

Scanning your calendar

If Gong is set to integrate with your calendar, we scan your calendar every 15-30 minutes and bring in meetings happening in the next 12 weeks.

What you see in the Activity tab

Depending on your org settings, you can expect to see:

  • Meetings, both ones set to be recorded and those that are not

  • Calls in the past where recording was skipped

  • Telephony system calls imported into Gong

  • Imported emails

What meetings are not displayed in the calendar?

Calendar invitations sent to a mailing list do not appear in an individual's calendar and so aren't imported to Gong.

What if someone in my team isn't set to be recorded?

If you have a team member who isn't set to be recorded but is included in recorded calls, you'll see those calls in their calendar on the Activity tab.

What does it mean if someone's schedule is empty?

There can be more than one reason that someone's schedule shows empty, for example if they haven't connected their calendar to Gong. We recommend checking with the team member, and if everything seems to be set up, contact your technical admin.

It looks like the red "now" line is in the wrong place

The red line shows you the current time so you can easily see what's happening now. Check your timezone setting in your profile if you think the current time is off.

Someone on my team is missing from the Activity tab

Contact your Business admin who can check and update the team hierarchy.