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Record a web conference call with Gong

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Naomi Papoushado
  • Updated

You're probably here if you're trying to figure out how to record your call with Gong.

Before you begin

  1. Review the tips for recording web conference calls.

  2. Double-check you're set up for web conference recording and calendar import:

    • Go to My Settings, and make sure there's a green checkmark in the Web conferencing section.

    • (Optional) Make sure there's also a green checkmark in the Emails and calendar section next to All calendar events you organize with CRM contacts are imported

    If either are not set up, and you think they should be, talk to your tech admin.

Schedule your next call

A common workflow for setting up calls to be recorded is outlined below. Note that the method may vary depending on your web conferencing and calendar providers.

Note

If your org is set up to record with native Zoom recording, read this article.

  1. In your calendar, set up the meeting in the usual way:

    • Add the participants

    • Select date and time

  2. Add web conferencing in the usual way (unless otherwise instructed by your admin).

    PRO TIP: If you know you don't want Gong to record the meeting, set the meeting to Private. If you're not sure, you can always stop the recording during the call.

  3. If this is a recurring meeting and your calendar is not synced with Gong, add assistant@gong.io as a participant. Learn more.

  4. Save the meeting in your calendar.

What happens next

Your meeting is in the calendar and you're set up to be recorded in Gong...behind the scenes, we know about the meeting, check it meets your org business rules for recording, and are set to join and record it when the meeting starts.

Wait, org business rules? Yes, there are some things your admin can set, for example, It might be that your org doesn't record internal-only calls. Your tech admin can help you understand your org policies. In case you really REALLY need to record an internal call, go here.

When the meeting starts...

Just start your meeting in the usual way. You'll notice that either a Gong bot (often with the name "Gong recorder" or similar) has joined the meeting as a participant, or that the meeting is being recorded automatically.

  • If you're worried that Gong didn't join or if the meeting was arranged last minute, see Record now to find out how to record when time is of the essence.

  • If you need to stop the recording during a meeting, go here.