Genesys Cloud

Before you begin

• Generate the credentials as described in this Genesys Cloud Developer Center article, with the following access:

  API	Permissions	Scopes
  https://developer.mypurecloud.com/api/rest/v2/analytics/#post-api-v2-analytics-conversations-details-query	analytics:conversationDetail:view	analytics:readonly
  https://developer.mypurecloud.com/api/rest/v2/recording/#get-api-v2-conversations--conversationId--recordings	recording:recording:view	recordings:readonly
  https://developer.mypurecloud.com/api/rest/v2/users/#get-api-v2-users		users:readonly
  https://developer.mypurecloud.com/api/rest/v2/routing/#get-api-v2-routing-wrapupcodes	routing:wrapupCode:view	routing:readonly

Set up

1. Import users to Gong and set them to record before integrating PureCloud in Gong.

2. Click Company settings > Data capture > Telephony systems.

3. Click + Add telephony system.

4. Select Genesys Cloud.

5. Enter the Client ID.

6. Enter the Client Secret.

7. Select the Region.

8. Click Connect.