Identify areas of your calls that require attention, search for keywords, find when trackers were mentioned during a call, or see if the call host is using filler words, all through the Points of Interest tab on the left side of the call page. Click on this tab to open a pane on the left, where you'll see action items, questions, keyword trackers and filler words, if they appear in the call.
If Gong identifies any of these points of interest during a call, they'll will be highlighted in this pane with a tag. Click on the tag and you'll see the snippets in which the point of interest was mentioned. Click on the snippet and you'll be be taken to the place in the call when that point of interest was mentioned.
Gong automatically detects action items discussed during a call, making it easier for you to stay on top of things. (For calls in English, only.)
Under-the-hood: Sentences are classed as action items based on machine learning. Each sentence is analyzed word for word, and marked as an action item based on a set of soft rules backed by guidelines identified through experience.
Want to help our machine learn?
Use the thumb up / thumb down to let us know if what we've marked is accurate.
Gong automatically identifies and groups any questions asked during a call, according to each side of the call.
The purple tag shows questions ask by your side of the call. The pink one shows the number of questions asked by the other side.
Click on either label to see the questions that were detected. Click on any of the snippets and go the call’s timeline where you can hear when the question that was asked.
Trackers identify when important words, phrases or concepts are mentioned in your calls, allowing you to surface the parts of your conversations that matter most. Once a tracker is set up, Gong automatically detects its location in the call, and shows when it appears.
Click on any tracker label to see the snippet where it was detected. Click on any of the snippets and go to the call's timeline, where you can hear when the tracker was mentioned.
Filler words are words that don't add any value to calls, and are used excessively by the host. Filler words that Gong looks for in calls are common, "meaningless" words that people use in conversation instead of pausing or hesitating when they speak, for example: right, like, basically, and actually. For more details on which filler words Gong identifies and when we highlight them in calls, see What are filler words?.
