Save time, provide context and improve your workflow by sending feature requests and support tickets directly from your calls. To enable these features, your org needs to have the integrations described below.
To enable this, your org must have an integration with Productboard.
-
In the call page, click TRANSCRIPT and highlight the text relating to the request. You can also click the
under the call screen to select a call snippet.
-
In the menu that appears, click + More and then Add a feature request. Fill in the request form and click Send.
A note is created in Productboard that lets your product build the features your customers really want.
To enable this, your org must be have an integration with Zendesk.
Create support tickets directly from your call to capture the customer issue in their own words. The ticket that gets created includes a link to the part of the call that the ticket relates to.
-
In the call page, click TRANSCRIPT and highlight the text relating to the issue. You can also click the
-
In the menu that appears, click + More and then Create a support ticket. Fill in the request form and click Send.
A ticket is created in Zendesk, and the support team is notified. From the ticket, they can see and hear what your customer is experiencing.
Comments
0 comments
Article is closed for comments.