How do you get a feature request to your product team? With the Productboard integration, you can send them directly from a call - quickly, and with the context of what the customer wants - in their own voice. That's pretty cool.
Your org must be connected to Productboard to send feature requests from Gong.
In the call page, click TRANSCRIPT and highlight the text containing the issue at hand, or use the scissors icon on the call timeline to select a part of the call. Learn more about creating snippets.
In the pop-up menu that appears, click > Add a feature request.
Add your take on the feature request, and click SEND.
A note gets created in Productboard, letting the product team build the features your customers really want.