FAQs for enabling native Zoom recording

Currently, there are 3 limitations:

Yes, Zoom is a processor of your data because they host/manage the conversations conducted through Zoom (regardless of  whether you use native Zoom or our legacy Zoom integration). Gong’s role does not change in that we’re not handing over customer data to Zoom.

Typically, native Zoom recording does take up Zoom storage space. However, with Gong, we give you the option to automatically delete the recordings from Zoom after Gong retrieves them. Make sure the Delete recordings from Zoom once they are retrieved by Gong toggle is set to ON in the Zoom integration page.

Gong needs to determine meeting owners, update user recording settings, initiate and retrieve recordings, and sync user personal meeting links. Therefore, Gong requests the following permissions:

It’s simple! They can just schedule a Zoom meeting.

If your consent page is set to work with Zoom, have your team use the Zoom calendar add-on to schedule calls to ensure capturing explicit recording consent.

If you work on Google Chrome, we recommend people avoid using the Zoom Chrome extension which may interfere with cloud recording. Install and use the Zoom for Google Workspace add-on instead.

If using the Zoom Chrome extension (Zoom Schedule), the extension may remove recording for some meetings due to a setting no longer supported by the Zoom API. If using the extension is is unavoidable, you should change the extension settings so that the Meeting ID is automatically generated per meeting (In Zoom Schedule Options, make sure Meeting ID is set to Generate automatically). This creates unique meeting links, which are more secure anyway.

No. When Zoom recording is enabled, Gong initiates Zoom recording for meetings and retrieves the relevant recordings based on your org's business rules and privacy settings in Gong.

Enable native Zoom recording in 3 simple steps:

Additional information here.

This setting is necessary in order for Gong to grab all recordings. You do not need to toggle on cloud recording or even auto-record, but you need to unlock them to allow Gong to toggle them on for the relevant users and only for calls that should be recorded by Gong. If you only want to set up the native zoom recording for a subset of users and lock the cloud recording or automatic recording options for the rest, create a Group in Zoom.

We ask that you leave this setting unlocked so that we can turn it on for your recorded users.

Whether you leave this setting on or off is up to your needs:

ON mean ALL your calls are automatically recorded, but only calls that are determined by your recording policies to be brought into Gong are brough into Gong.

OFF means calls are not recorded automatically, but Gong turns this setting ON per meeting for calls determined by your recording policies to be brought into Gong.

We validate that we can turn on cloud recording per user and for specific meetings, by testing the following:

Following the test, we’ll let you know whether Zoom recording can be enabled, and if there are still some users that we won’t be able to record using Zoom.

Yes. You can enable native Zoom recording when one or more users are setup correctly in Zoom. The rest will be recorded by the Gong bot until they are set up correctly.

If you have a Zoom Business or Enterprise account, but the test suggests that you do not, check the following:

During native recording, Gong leverages the audio transcript's speaker timeline information, which is why having this setting is used as a marker in the test.

An email is sent to tech admins daily when there's something to report. It includes new Gong recorded users that are incompatible for native Zoom recording (either new to Gong, or didn't have a problem before), and a list of incompatible Zoom users that recorded Gong calls in the last day (resulting a bot recording). Currently these emails cannot be turned off.

Use a Zoom group when the settings required by Gong will not suit Zoom users not using Gong. E.g: If Zoom cloud recording is not allowed in the organization for non Gong users, a group can be created for non Gong users, locking cloud recording setting as disabled.

We’ll still record meetings for users who cannot be recorded natively by Zoom. For these meetings, we add the Gong bot to their meetings, until they’re set up for native recording.

Business rules (setup via Gong Recording settings) own which meetings are recorded. Once native Zoom recording is enabled, the Tech Admin can send an explanation email to all recorded users from the Zoom settings page, or preview the email to review/personalize before sending manually to the team.

This is not officially supported. However, if Zoom settings are not compatible for all users (i.e. because cloud recording is locked), we continue to record with the bot.

Zoom has several options to allow adding an alternative hosts to meetings. Refer to the following Zoom articles for more details:

The organizer can also use the call host's personal meeting room link when setting up the meeting.

Yes. You should disable native Zoom recording and reconnect using the steps in this article. When reconnecting, you'll choose your new plan and retest the connection.

When switching from Gong bot recording to native Zoom recording:

For users set up without issues, the Gong bot won’t join their meetings.

However, in some cases, the Gong bot might join to ensure the meeting is recorded. For example:

To ensure such meetings still capture consent, we recommend that you enable the Gong audio prompt.

Your webinars will not be recorded if you move from Zoom webinars to native Zoom recordings.

By default, Zoom plays an audio prompt individually per person when they join a recorded call, regardless of how they join. Zoom also gives you the ability to enable and customize a consent-requesting popup message that appears when people enter the meeting.

For more information on the optional Zoom settings, go here.

Gong brings in public messages made when recording was on for calls recorded by the native Zoom recorder.

Capture of the Zoom chat can be controlled by individuals for themselves, or by the Zoom admin as a company-wide setting or for specific user groups.

Gong app for Zoom is available for calls recorded with the native Zoom recorder and scheduled in advance.