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Recipe: Send a message to Slack when a competitor is mentioned

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Naomi Papoushado
  • Updated

Want to know when one of your competitors has been mentioned on a call? Or maybe a competitor is gaining market share, and your team wants to know why?

In this recipe, we'll walk you through setting up a stream that automatically sends Slack notifications when a competitor is mentioned on a recorded call.

Before you begin

Here's what you need to be successful:

  • A Gong account with Business admin permissions

    Tip

    We recommend that you use a dedicated account for 3rd-party integrations. In this recipe, the instructions refer to this account as "the dedicated account".

  • A connection to Slack. You must be a Slack admin to do this.

  • A “Competitors” tracker set up for your Gong account. (Go here to learn how.)

  • A Slack channel where you want to post message about Gong calls. If it's a private channel, make sure Gong is invited to it.

Create a stream with Slack notifications

  1. Go to LIBRARY and create a stream.

  2. Give the stream a name and make sure it's in a folder in the Company Library.

  3. Under Filters, click +Add Filters. Under Trackers, choose the Competitors tracker. Click save and you'll be taken back to the stream setup page.

    SlackRecipe_competitorsfilter.png

  4. Under Stream types, select the Standard stream.

  5. Under Slack notifications, select a Slack channel.

  6. Click TEST NOW to make sure everything is set up just right.