This article explains how to set up call recording when you use Microsoft Exchange and Outlook in solutions that are not on-premises.
Set up these two rules in Outlook:
CC Gong on all outgoing invitations
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Open Outlook and in the upper left corner, click File.
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Click Manage Rules & Alerts.
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Click New Rule.
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Click Apply rule on messages I send and then click Next.
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Select the which is a meeting invitation or update box, and then click Next.
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Select the Cc the message to people or public group box. Then, in Step 2, click the people or public group link.
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In the To line, copy and paste your company's handler address. If you're not sure what it is, contact your CSM.
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Click Finish.
Forward all incoming invitations to Gong
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Open Outlook and in the upper left corner, click File.
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Click Manage Rules & Alerts.
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Click New Rule.
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Click Apply rule on messages I receive, and click Next.
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Select the which is a meeting invitation or update box, and then click Next.
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Select the Cc the message to people or public group box. Then, in Step 2, click the people or public group link.
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In the To line, copy and paste your company's handler address. If you're not sure what it is, contact your CSM.
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Click Finish.