The team stats page has a new look and added functionality to roll up stats to the team level, making it easier to dive into your team’s data and identify areas that need attention. Coming soon. Learn more
Get clarity on how different parts of your business are performing at a glance in an aggregated forecast board. Review and update numbers quickly or drill into each business line to get more context when needed. Find out how to set up an aggregated board
Review and update critical CRM fields when inspecting a deal or calling your number. Find the tab when drilling into a deal from your deal or forecast boards. More on this tab
Accurate rollups when the org user hierarchy changes: When users leave the company or become inactive, they are labeled ‘inactive’ while keeping attained revenues to prevent skewing company rollups. More
Accurate rollups for inactive users in historical periods: We’ve improved the logic behind showing people who move teams or leave the company to ensure accurate numbers in historical periods. More
New, customizable ‘Update CRM’ tab: Review and update critical CRM fields when inspecting a deal or calling your number. Find the tab when drilling into a deal from your deal or forecast boards. More
Forecasts for multiple business motions in one view: Get clarity on how different parts of your business are performing at a glance, in an aggregated forecast board. Review and update numbers quickly or drill into each business line to get more context when needed. More
Update your numbers automatically based on the underlying pipeline: Set the forecast category numbers to be filled automatically by the sum of all deals matching the filters. More
Support for more revenue roles: We now support forecasting by alternative opportunity owners, such as SEs or CSMs. More
Greater filtering flexibility with logic filters: Slice and dice your deals to accurately define your business motions. Use AND/OR/NOT logic conditions to filter deals in your deal & forecast boards. More
Improved Canadian French, Japanese and Hebrew transcripts: Thanks to our new, in-house speech-to-text models, teams who speak Canadian French, Japanese and Hebrew now have a smoother, more accurate reading and searching experience that's above industry standards. Learn more
Easier search: Find calls according to customer participants: Quickly find the calls you’re looking for using the Participants filter, which now includes customers who were on a call, as well as team members. Search for customer participants in the main navigation search, too. More about search
Call categories: New look and feel: We’ve updated the call category management area, so it's easier to use. Learn more
Showpad integration: See your Showpad engagement events in Gong to get a full picture of deal activity using Gong’s integration with Showpad. Showpad integration
Trumpet Integration: Add your Gong recordings to pods in Trumpet and get your pod analytics in Gong with Gong’s integration with Trumpet. Trumpet integration
Loxo Integration: Embed your Gong recordings in a Loxo minisite to share with prospects. Get Loxo analytics on when prospects visit your minisite with Gong’s integration with Loxo. Loxo integration
Gong data cloud updates: We've added the following:
Ability to connect conversation participants with the relevant CRM contact.
Scorecard data now available.
Additional data in the CALLS table.
For more details, see What’s new in Gong data cloud