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  2. Configuring Gong
  3. Telephony integrations

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8x8 (FTP integration)

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Naomi Papoushado
  • Updated

  1. In the Settings page, click Telephony systems.

  2. Click + Add telephony system.

  3. Select 8x8.

  4. Click CREATE CREDENTIALS to generate sign-in credentials for the FTP folder.

  5. Click Show password to see the password.

    Note

    You can only see the password once.

  6. Click CLOSE.

  7. Configure your telephony system to send files to sftp-server.gong.io.

    Note

    Make sure that the files are in the root directory and contain the date format in the following format:

    /FileName_20190306.zip (the bold part is required)

    For example: /acmeb2b_20190306.zip.

  8. To disconnect from this telephony system, in the Telephony systems settings page, in the 8x8 box, click Disconnect from 8x8.