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Troubleshooting: Where's my email?

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Customer Success Team
  • Updated

Did you send or receive an email and expect to see it on the Deals page? Open the email, find the message ID or MIME message value, and we’ll provide diagnostics to help you understand the problem.

For Gmail, find the message ID.

For O365, find the MIME message.

Gmail: find the message ID

Open the email and…

Gmail_messageID.png

…copy the Message ID, paste it in the email, and send to your Gong admin.

O365: find the MIME message

Open the email and…

Outlook_MIMEmessage.png

…copy the whole chunk of text, paste it in the email, and send to your Gong admin.