Gong records web conferences by finding them in a team member's calendar and then joining the call as a silent participant.
When you are setting up Gong, set up recording in the following places:
Where |
What |
Why |
---|---|---|
Your company settings page, Data capture area |
Connect to either Google Workspace or Office 365 |
So that Gong can access your team's calendars |
Your company settings page, Data capture area > Web conferencing |
So that Gong can join the web conference |
|
Your company settings page, Data capture > Telephony systems |
So that Gong can import the telephony calls |
|
Your company settings page > Data capture area > Recording settings |
So that Gong knows what and how to record web conference calls, and to set the processing settings for all calls (web conferencing and telephony) |
|
Your company settings page > People area > Team member provisioning |
If provisioning users automatically, go here to set the provisioning settings, which includes data capture and permission profile settings. |
|
Your company settings page > People area > Team members |
If setting up users manually in Gong, go here to set data capture and permission profiles |
|
Your company settings page > Data capture area > Recording consent |
So that Gong knows how to obtain recording consent from meeting participants |
|
Your company settings page > Company area > Notification settings |
So that Gong knows when to notify recorded team members about calls |
|
Each team member, in their My settings page |
Ask each recorded team member to connect their calendar to Gong |
If you're looking to troubleshoot why a call wasn't recorded when you thought it should be, go here.
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