Gong records web conferences by finding them in a team member's calendar and then joining the call as a silent participant.
When you are setting up Gong, set up recording in the following places:
|
Where |
What |
Why |
|---|---|---|
|
Your company settings page, Data capture area |
Connect to either Google Workspace or Office 365 |
So that Gong can access your team's calendars |
|
Your company settings page, Data capture area > Web conferencing |
So that Gong can join the web conference |
|
|
Your company settings page, Data capture > Telephony systems |
So that Gong can import the telephony calls |
|
|
Your company settings page > Data capture area > Recording settings |
So that Gong knows what and how to record web conference calls, and to set the processing settings for all calls (web conferencing and telephony) |
|
|
Your company settings page > People area > Team member provisioning |
If provisioning users, go here to set the provisioning settings. |
|
|
Your company settings page > People area > Team members |
If setting users manually in Gong, go here to set data capture and permission profiles |
|
|
Your company settings page > Data capture area > Recording consent |
So that Gong knows how to obtain recording consent from meeting participants |
|
|
Your company settings page > Company area > Notification settings |
So that Gong knows when to notify recorded team members about calls |
|
|
Each team member, in their My settings page |
Ask each recorded team member to connect their calendar to Gong |