Who's this for?
Team hierarchy in Gong sets which users report to which managers. Keep your team hierarchy up-to-date so that you can do bulk actions on teams, such as changing data capture settings and assigning permission profiles.
In addition, the hierarchy is used when:
Segmenting stats and deals by team
Filtering calls by specific teams
Ensuring that feedback requests on calls go to the correct manager (appears in the Activity queue)
If you need to make a change to the team hierarchy, edit the Manager of the relevant person. Click the team member you want to change, and edit the Manager box as described in this article.
You can create the hierarchy automatically through automatic provisioning, or manually on the Team members page.