Create library folders to manage and organize calls. You can read more about the library before adding folders.
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Company Library: Create folders with call content appropriate for all teams. For example, create folders with onboarding or training calls, or folders with calls that deal with marketing strategies.
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Your Library: Create folders with call content that is private, or relevant to specific teams or members.
Folder access in the destination folder is determined by who has access to its parent folder.
Contact your Gong admin if you can't create folders.
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Click Conversations to access the Library.
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Select +NEW at the top of the page or select + on the folder location needed.
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Add a folder name in the New Folder dialog box and select a location to add it. You can add folders and share them with other team members. Members will be notified that the folder was shared with them.
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To add a folder without sharing, choose a destination location and select CREATE.
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To add a folder and share it with other teams or team members, select the I want to share with other members checkbox.
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Select NEXT and add the team or team members to share the folder with.
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Add a note, for example suggesting why the call would interest the recipient.
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Click SHARE.