What type of categories can I create?
You can build categories based on any of the fields that are available on the Search page. For example, many companies build categories based on CRM opportunity stages, team members, call duration, and more.
How many categories can I create?
You can create as many categories as you want.
Where can I use categories?
You can use categories on the Insights > Team page. For example, you can view the behavior of different teams, side-by-side, based on calls in a particular category.