Once you have identified what makes a great salesperson, you can coach your other reps and bolster their weak areas.
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Put good examples of calls in the library for quick access by your team.
For more details, see:
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Listen to your team and add coaching comments or links to good examples at specific parts of a call.
For more details, see Add a comment.
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Set up real-time alerts to monitor certain behaviors, such as interaction stats that are not within the benchmark guidelines, certain topics not raised, or calls that scored badly. Use the filters on the Call page to set up and save searches for particular types of calls that interest you. Whenever a call is found that fits the criteria, you'll receive an email. In this way, you can quickly reinforce the winning strategies you've identified.
For more details, see Filter calls
For example, you can set up a filter for calls according to their score. In this way, you can keep on top of performance issues. Go to Conversations > Search and add the Overall score as a filter. Use the slider to select the score that you want to search for. Click Save if you want to reuse this search.
