1. Gong Help Center
  2. Getting started
  3. Meet Gong

Menu

Intro to a call page

Follow
Shoshana Brickman
  • Updated

  • Click on a call from anywhere in Gong to access the page for the call.

  • In the call summary email, click GO TO CALL to access this page for the call.

On this page, you can listen to the call and review what happened. You can also see various call statistics, topics, and trackers mentioned in the call, action items, and a timeline of all the communication and business opportunities with that customer.

call_details_page.png

  1. This is where you see the call. It shows either the person talking, the name of the person speaking (if the video is off) or whatever was shared during the meeting.

    call_details.png

    At the bottom left you can see when the call took place, and how long it was. While the call is playing, you see where in the call you are.

    In addition, before listening to the call, you'll see the main topic at the bottom and various CRM details on the right. A colored mark shows if the stage or other details is progressing well. Hover over one of these to see why.

    call_details2.png

  2. The talk track enables you to control the video. For details, see The talk track (video controller)

  3. See where you are on the call. The line goes all the way down the other measures so you can see who is talking, what is the topic and additional interesting information.

  4. See who participated. These are the soundtracks for each speaker. Your company’s team member is always purple.

    • At the left of each line, move the mouse cursor over the participant’s name to display a switch. Click to turn off or on that person’s recording.

      image6.png

    • At the right of each line, you can see the percentage of the call that each participant spoke.

    • To understand how Gong knows who is speaking when, read the topic How Gong identifies the speaker on calls.

  5. See what topics were covered and when during the call they were discussed. For more details, see Topics - what was discussed on the call.

  6. These are the video channels. There are four channels. At the end of each line, you can see the percentage of the call used by each channel.

    1. camera_icon.pngCamera – when the camera was working and showing the participant.

    2. presentation_icon.pngPresentation – when a demo was shown.

    3. browser_icon.pngBrowser – when a desktop was shared.

    4. system_icon.pngSystem – when someone is talking without video.

  7. So, what else can you see about the call? On the left pane is call related information and insights. There are four icons representing a search for any word or phrase said during the call, the points of interest, stats for the call, and the company account (described below).

    LH_menu.png

    When you click the Company icon, you see any business opportunity pulled in from the CRM (not shown in the screenshot) and recent conversations. To go to the account page for that company, click to_account_icon.png.

    company_to_account_page.png

  8. The right pane is for collaboration, feedback and more.

    Call_page_right_panel.jpg

    • Comments: If there are any comments on call, you’ll see a flag with the number and the pane is open. If the pane is closed, click the comments icon to see all the comments or add a new comment. For more details, see Add a comment.

      image9.png

    • Scoring: Multiple people can score your call, and you can score other calls, you may even score your own call. Multiple scorecards may be assigned to the call, and you may answer them all. Each scorecard includes a few questions. After listening to the call, score the questions as accurately as possible. Feel free to add a note to make a specific point. Note that you can come back and edit your scores anytime. For more details, see Score a call.

    • Feedback If you were on this call, click on the whistle icon and you'll see a large REQUEST FEEDBACK button. Click it and you can ask for feedback from your manager, or someone else in your company. For more details, see Request feedback.

    • Shares & Views Click here to see if the call has been shared with or viewed by customers. You'll be able to see how many times a call was shared with customers, and the view information for each share.

    • Assists If you are eligible for assists, you'll see the assist basketball icon. If there are assists on this call, you'll see a number beside the icon. Click the icon and you'll see assists related to this call, and be able to take action accordingly. For more about assists, see this.

  9. The timeline shows the calls, emails, and business opportunities for the account. For more details, see The Timeline.

  10. The Call menu, at the top right, lets you add the call to the library, listen later, or share the call (or a snippet). For more details, see  The call menu bar.

    At the top left is the call name, which you can edit. Move the cursor to the name and click  image11.png .

    image12.png

    Finally, click image13.png to see call info.