Categories are available for use on the Insights > Team page. You can view the behavior of different team members side-by-side based on calls in a particular category. This functionality helps to provide more accurate insights by grouping and segmenting similar calls.
Steps:
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Go to Insights > Team.
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Locate the three drop-down lists at the right above the tabs. Click the list furthest on the right, Customer Calls, and select the category you want to see stats for.
