When Gong identifies a call as an interview, it records, transcribes, analyzes, and saves it to your recruiting workspace alongside other interviews.
It is therefore important that you indicate to Gong which calls are considered interviews.
Gong recognizes two types of calls as interviews: web conference interviews and candidate screening mobile calls.
Gong scans calendars and identifies meetings as interviews when the following applies:
The meeting is scheduled in one of the following ways:
Based on ATS indications such as a link to the ATS feedback form or an added ATS email address.
Using the coordinator's calendar or a calendar assistant solution (such as Calendly or GoodTime).
If there’s a single external invitee, Gong is looking to match their email address with that of the candidate in the ATS.
If recruiters are conducting phone screenings and other candidate calls using Gong Connect, they can trigger a call recording associated with the candidate by searching for the candidate name in the app and clicking to call.
If recruiters are conducting and recording phone screening using a dialer, Gong can import the recordings into the recruiting workspace, as long as the members conducting the calls are set to import their telephony calls and their home workspace is the recruiting one.
If you cannot connect your ATS to Gong, or if your company schedules interviews differently, team members can indicate to Gong that a meeting is an interview by adding the following to meetings' invite body text (via your interview meeting templates, for example): “This interview will be recorded by Gong”. This can be used as part of a sentence, as long as this exact string is part of it.