Digital interactions in Engage are a type of activity that happens between you and a prospect. They can help you gauge signs of interest and find the right moment for a follow-up. There are 2 main categories of digital interactions, Gong digital interactions and 3rd party digital interactions.
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Gong digital interactions indicate when prospects:
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View shared calls or call snippets
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Views an email sent with the Gong email composer
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Clicks on a link in an email sent with the Gong email composer
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3rd party digital interactions indicate when prospects interact with third-party apps integrated with Gong, such as taking a survey or viewing a contract
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See the list of apps that can create digital interactions in Gong. To connect to these apps, talk to your admin
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To see a combined list of all digital interactions that happened across your deals in the last 14 days, click the lightning bolt at the top right of the Accounts page or To-dos page.
You can also see someone's recent digital interactions on the To-dos page by hovering over the lightning bolt next to their name.
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